The Hugo Concierge

A helping hand with your stay

The Hugo Canterbury knows all the hot spots and the not spots. Make the most of your time in the medieval City by asking for restaurant and bar recommendations, help with shows and travel advice.

We want you to get the absolute most out of our time with us, so we’ll always do everything we can to help you with your requests.

Make it special:

Make it special

Nothing makes a stay special like a bottle of champagne in your room on arrival, accompanied by chocolates from Canterbury chocolatier Madame Oiseau. Choose from the following up to 24 hours before arrival:

CHAMPAGNE and two glasses, £50

CHOCOLATE by Madame Oiseau 100g, £9

Make it relaxing:

Make it relaxing

We have everything you need to turn your stay into a spa experience. Request any of our Temple Spa amenities up to 24 hours before arrival to make your stay complete:

ALL SMILES dental kit, £3

CLOSE CALL shaving kit, £5

BITS & PIECES hotel essentials, £2

DO NOT DISTURB peace and relaxation collection, £40

SPA RETREAT in room spa ritual, £34



Pound Lane Car Park CT1 2BZ is the nearest public car park and is very close to The Hugo. It is operated by Canterbury City Council and is Pay-when-you-leave.

Other nearby car parks are:

  • North Lane CT2 7EB (Pay and Display, RingGo)
  • Millers Field CT2 7EF (Ticketless)
  • St Radigunds CT1 2AA (Ticketless)

These car parks typically cost £2.50 per hour between 7:30am and 9pm with a £2 overnight charge. They are capped at £20 per 24 hours.

For great value parking for the duration of your stay, choose Station Road West Multi-Storey Car Park at CT2 8AN. This costs £1.80 per hour, capped at £10 per 24 hours, and is approximately five minutes walk away.

Canterbury has Park & Ride facilities at New Dover Road CT1 1AD and Wincheap CT1 3TQ. This costs £4 per day, with a regular bus service in and out of the city Monday-Saturday – please check the service online for Sunday hours.

For further help with parking, please contact Concierge.