The Hugo Concierge

A helping hand with your stay

The Hugo Canterbury knows all the hot spots and the not spots. Make the most of your time in the medieval City by asking for restaurant and bar recommendations, help with shows and travel advice.

We want you to get the absolute most out of our time with us, so we’ll always do everything we can to help you with your requests.

Make it special:

Make it special

Nothing makes a stay special like a bottle of champagne in your room on arrival, accompanied by chocolates from Canterbury chocolatier Madame Oiseau. Choose from the following up to 24 hours before arrival:

CHAMPAGNE and two glasses, £30

CHOCOLATE by Madame Oiseau 100g, £9

MORE CHOCOLATE by Madame Oiseau 200g, £17

Make it relaxing:

Make it relaxing

We have everything you need to turn your stay into a spa experience. Request any of our Temple Spa amenities up to 24 hours before arrival to make your stay complete:

ALL SMILES dental kit, £3

CLOSE CALL shaving kit, £5

BITS & PIECES hotel essentials, £2

DO NOT DISTURB peace and relaxation collection, £40

SPA RETREAT in room spa ritual, £34



The Hugo offers parking in nearby car parks for £12 per night via a digital permit. We can also assist you with finding alternative free and paid-for parking in the area.